Arterian Ensures Rapid and Reliable Business Continuity with Doyenz and CharTec

It’s interesting to be able to talk about disaster recovery in the cloud, but I think the really unique conversation when we’re talking to people who ‘get it’ -- especially if they have IT staff and they’re a large client -- is the ability to test upgrades in the cloud instead of on their own internal equipment. That’s just an enormously unique story that we weren’t able to tell before Doyenz.

Jamison West, Founder and CEO, Arterian
Partner Profile: 

Arterian is a managed services provider serving the greater Seattle area. Jamison West, founder and CEO, started the company in 1995 after spending time as an IT professional.

In 2005, West had more business than he could handle on his own and hired a second engineer and part-time administrative assistant. As the company continued to grow over the next couple of years, he decided to move into managed services in 2007. Arterian acquired X-BAR, an IT services firm in Seattle, on July 1, 2010 and now has 18 full-time employees.

“When we started doing managed services in 2007, I decided to start selling a managed backup and disaster recovery solution,” says West. “I did have a lot of success with it and had 60 clients on backup and disaster recovery devices. I just saw that industry was maturing and changing and I could heighten what I was providing with Doyenz.”

Client: 

Arterian, a member of HTG Peer Group 12, provides managed services to small businesses with 10 to 100 users. Although they serve clients in a range of verticals, they focus on the medical vertical due to early organic growth and West’s relationships in the medical field.

Challenge: 

Arterian has clients both in the healthcare field and in other verticals that have servers with high availability requirements. Their clients required a much faster recovery time objective (RTO) than many other verticals he services.

“From a disaster recovery perspective, we were getting inconsistent information about what was actually stored with Zenith offsite and what wasn’t,” West says. “When we needed any type of data back, they were having to ship drives and charge us money even for little things. They would not let us download or upload to the cloud; only a working backup could upload to the cloud.”

Once Arterian had a client with a hardware failure, the need to move off Zenith became urgent.

“A client had a massive hardware failure on their end,” West says. “They lost data and the backup apparently wasn’t working. We got them to ship what they could, but they charged us for it even though their device failed. The frustration boiled over at that point. We had already been talking to Doyenz and CharTec by then and that heightened our desire to make a switch sooner than later.”

Solution: 

Arterian is in the process of moving all of its clients’ data off Zenith, but still has Zenith BDRs in place for legacy clients.

“We’re in the process of shifting all of our backend data over to Doyenz so that we have one consistent solution for all of our clients who are under our managed backup solution,” West says. “Going forward we are changing the actual backup device we sell from the previous provider to CharTec.”

Arterian was experiencing issues with Zenith on the RMM side as well, and needed a better solution for monitoring and management.

“We’re also switching all of our agents from Zenith to LabTech,” West says. “We were primarily having issues around utilizing backend NOC [Network Operations Center] service, and really getting ineffective support from the NOC perspective, so when we went to down to just wanting to do monitoring only it really became a cost issue. I can hire a NOC on the backend with LabTech and still do it at a fraction of the cost.”

Doyenz enables Arterian to differentiate service offerings with cloud virtualization, which was not a capability of the previous provider.

“All of our clients’ electronic medical records we have on a BDR are switching all of what was previously stored with Zenith over to Doyenz,” he says. “This is also true for any of our clients who have servers with high availability needs. More than half of our clients are going to be on the Doyenz solution when we’re done with the migration, and that’s a large percentage. We’re also really excited about the LabTech integration with CharTec and Doyenz. All of it comes full circle.”

Key Benefits: 
  • The ability to do disaster recovery virtualization in the cloud.

“For example, with the clients of ours that are using Glostream’s electronic medical records product, we know that it’s critical for them to have a solution gives them on-premise redundancy and uptime, and off-premise redundancy and uptime,” West says.

  • The ability to move data between premise and the cloud over the wire as opposed to shipping drives.

“We wanted the ability as IT professionals to make the decision to seed a base image to the cloud, instead of having to ship drives,” West says.

  • Testing in the cloud before deploying to production.

“It’s interesting to be able to talk about disaster recovery in the cloud, but I think the really unique conversation when we’re talking to people who ‘get it’ -- especially if they have IT staff and they’re a large client -- is the ability to test upgrades in the cloud instead of on their own internal equipment,” he says. “That’s just an enormously unique story that we weren’t able to tell before Doyenz.”

Learn more about Arterian by visiting Arterian.com or call 206.284.5927. To become a Doyenz partner, email sales@doyenz.com or call +1 877.341.7342.